Thank you Cel,
I guess what is confusing me is why the ageing settings are only affecting the emailed version of the statement. The printed statement doesn't seem to change regardless of the ageing settings. Also, if I change the ageing date settings to 31 days (instead of the 30 days), will this cause issue on the months when 30 days apply?
HI Veronika,
Thank you for the update. In this regard, the issue also comes up if the terms are set to COD and thus the due date of the invoice would be set to be 11/30/2023 this does mean that when the statement is set to run for 30/11/2023 it appears as Current, but when you run for 31/10/2023 will show in the first ageing period. Due to the configuration of ageing periods and the labels., it falls into the 30 Days Overdue section. What the section showing is actually 1-30 overdue.
Please let us know if you still need further assistance. Contact us again if you have other questions or concerns. We are happy to help.
Kind Regards,
Cel
Hi Cel,
I am reading through this thread with interest and note that the original question has not been answered.
Can you please direct this to the development team to investigate why the very same statement changes depending on whether it is being printed or emailed. There should be no difference. This issue has nothing to do with the ageing set up.
Thank you.
Hi Melinda_vanDyk,
Thank you for your post. Your feedback is extremely important to us and will help us enhance our services to better meet your needs. In this matter, we are communicating with our team regarding the issue. Once we have an update, rest assured that we will notify you through this channel.
Kind Regards,
Cel
