Customer Statement balance due incorrect.
Hi, My Customer Statement Balance Due is incorrect. I've attached screenshots of the Customer Statement and Receivables Reconciliation. We've recently upgraded from AR v19.6 so we're still adju...
Forum Discussion
Hi Gavin,
Thanks for the fast response.
There are two issues:
1. On the Statemet - the customer Total Amount Due (40,870.51) does not agree with the final statement balance (50,338.15)
2. The Receivables Account is out of balance.
1. My primary concern is the Statement balance that has the missleading bottom line.
All the transaction are showing and all the invoice terms are consistant (14 days) and they are showing in the right currency.
Any idea why its missing a random $9,467.64?
Hi RodneyPollen,
Thank you so much for your post and for the detailed information with a screenshot. I'm sorry to hear that you were having issues with your Costumer Statement balance. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response.
Thank you gavin12345 for providing a solution. In addition, please have a look at this Help Article on Receivables out of balance. You'll find a number of reasons for receivables being out of balance listed along with the steps to take to resolve those scenarios
Feel free to post again, we're happy to help.
Regards,
Earl
