Customer statement showing an amount owing, but customer doesn't owe anything.
We have five customers who have a small amount (or credit) outstanding showing on their statement every month, however there is $0 actually owing for each of them. The reports A/Receivables Report & Aged Receivable Summary have all of the customers (correctly) with $0 owing, but Customer Statements show there are amounts outstanding.
All five customers' transactions are pre July 2015. These amounts are definitely errors. It may be that previous employees have dealt with these incorrectly).
(Examples would be $27.00 owing to us, or $44.00 credit owing to them. Small but annoying)
Our Accountant has said to journal them out. I can journal, but need to be able to tie the transactions back to each individual customer card so I can clear each amount off the correct customer, which is where I am getting stuck.
Could someone please help with step by step instructions to clear these out of our system?
