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RodSha's avatar
RodSha
Experienced User
5 years ago
Solved

Customer's Total Amount Due does not match with Balance

I am trying to resolve a long outstanding problem in that I have 7 Customers whose Balance does not match their Total Amount Due.   I have checked and we have no forwarded dated transactions and I ...
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi RodSha 

     

    Thank you for confirming that information, The company file would need to come in for a data file investigation and possible repair.

     

    I've sent you a direct email with all the details in regards to getting that file sent in for an investigation and possible repair. All the information required is included in the email but do let us know if you have any questions about the process.

RodSha's avatar
RodSha
Experienced User
5 years ago

Steven

 

Thanks for that did you need screen shots for each client or just an example of one?

 

Rod

Steven_M's avatar
Steven_M
Former Staff
5 years ago

Hi RodSha 


One customer as an example would be ideal.

 

If you could also send me a private message on this Forum with the other customer's card names, what the balance of their card says and the actual balance should be. By getting that information we'll be able to add that to that to the ticket when we set up that investigation and possible repair to ensure those cards as looked into as well.

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