Delete Ledger Transactions - Connection error
Contacted the support line on 2nd February seeking help to delete some 13 transactions that had been created in MYOB by Amaka. There were quite a few transactions that we were able to successfully d...
Forum Discussion
Hi Trevor2
Deleting these transactions is causing a problem in the file which causes it to 'disconnect'. Rather than deleting the transactions you could try to either reverse them, or enter a new transaction that effectively reverses them. Alternatively you would need to get MYOB to do this for you, or a MYOB specialist to do this for you. PM me if you want contact details of a MYOB specialist who can help delete the oroginal transactions.
Regards
Gavin
Appreciate the contact details of a MYOB Specialist if you have such.
Hi, Trevor2
Thanks for your post, and we're sorry for the delayed response.
Are you still having issues deleting transactions? If yes, kindly use another device or computer to delete the transaction. Also, please use a different internet connection. Please let us know how it goes on your end.
Best regards,
Doreen
Hi Doreen,
We still need assistance with deleting these transactions. I had contacted the Support Line and they apparently were going flag problem at a higher level and send us an email. We are still waiting for the email to come through some 10 days later! Not sure why it is so hard to get follow up support from MYOB. Any help you can muster would be appreciated to get the transactions deleted.
Hi, Trevor2
Thanks for updating us.
We know how frustrating it can be to not receive an email regarding an update about your issue. To assist you with this, were you able to delete the transaction using a different device? Also, use a different internet connection.
Let us know how it goes on your end.
Best regards,
Doreen
