Documents won't Upload
Hi there, I’ve been trying to upload documents/attachments to Purchases, but they won’t upload. The pop‑up window freezes every time. This has happened several times now since last month.
Forum Discussion
1 Reply
Hi accounts45,
Thanks for flagging this, constant freezing when trying to attach documents is definitely not expected. I’d first double-check that the files are under 10MB and in the usual suspects like PDF, JPG, or PNG (those are the standard attachment types AccountRight is happy with). I’d also give your AccountRight cache a good clean-out, sometimes the cache can become cluttered and cause unexpected behaviour like this. Clearing the AccountRight Cache
If the issue persists after clearing the cache, please contact our back-end team for further investigation. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
