Hi Elisem
What are the exact steps you are taking? If you send an email out of MYOB to yourself and you open the PDF - I would still recommend trying to open the PDF with a different pdf viewer as that could be the issue.
The hyperlink works when I do the following:
- Send email out of AccountRight - either via the invoice or via email invoices -making sure to have the right form selected.
- Go to your email and click on the attachment - if you preview the file, the hyperlink won't work. Try opening this via your browser or a pdf viewer such as Adobe.
If this is not working for you, please describe the steps you are taking, the programmes you are using and ideally some screenshots.