Forum Discussion

Connockity's avatar
Connockity
Trusted User
3 years ago

Foreign Currency invoices mysteriously changing back to AUD

Hi,   I have a case where a foreign currency invoice was issued in March of this year - I entered the correct FX rate and recorded it in a spread sheet as I always do. The statement sent in April ...
Tracey_H's avatar
Tracey_H
Former Staff

Hi Connockity 

 

I'm sorry to hear you've had that experience with our phone based teams. So that I can look into your issue can you please send me the following screenshots in a private message:

 

  • original sale transaction
  • statements
  • customer card>>Profile

 

Connockity's avatar
Connockity
Trusted User
3 years ago

Hi Tracey,

Has been referred to Pinnacle Support

  • Connockity's avatar
    Connockity
    Trusted User
    3 years ago

    Update - I got no help - MYOB are insisting I deleted/changed invoices when the audit file shows that it happened on a public holiday when no one had access - another pathetic "help"

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