Forum Discussion

Experienced Cover User

1 year ago

Solved

Mysterious Beginning Balance - Historical Balancing Account

Hi all,

Just this week a glitch has happened in our MYOB AR+ Online on Historical Balancing Account - Beginning Balance.

Background:

We started a new MYOB AR+ file on 1/7/2022 with opening balances.

All has been good until this week when the opening balance of Historical Balancing Account changed.

The change was to opening balance of Historical Balancing Account on 30/6/22 however no one actually changed it ???? Big Mystery...

NOW our Balance Sheet does not balance (Equity and Net Assets)

WHAT HAPPENED?

See attached find transaction screenshots.

Note: Did a Journal Security Audit and found nothing that influenced Historical Balancing Account.

Thank you. Any help appreciated as we cannot change the opening balance of this account.

Doreen_P
MYOB Moderator
1 year ago
Hi, GayleHEH

We sent you a private message here in the Community Forum. Kindly check your inbox by clicking you display picture and then selecting the envelope icon. We are looking forward to your response.

Best regards,

Doreen
GayleHEH
Experienced Cover User
1 year ago
Your solution worked. All good now.
Thank you for your help.
Doreen_P
MYOB Moderator
1 year ago
Hi, GayleHEH

Thank you for updating us.

We're glad to know that the resolution provided worked on your end. Should you encounter any issues, please don't hesitate to create a post again.

Best regards,

Doreen
Narellecables
Experienced Cover User
2 months ago
Hello,

Are you able to please let me know what the solution was to this issue?

Thank you
Doreen_P
MYOB Moderator
2 months ago
Hey Narellecables,

Sure, no worries. To fix the balance sheet being out,

Create a backup of your company file

Go to Setup > Balances > Account Opening Balances

Choose an account that currently has a $0 opening balance and jot it down

Enter $1 as the opening balance and click OK

Go back to the same screen and change that $1 back to $0, then click OK

Run the Balance Sheet again and check that it balances

If you're still having issues regarding balance sheet after the workaround provided above, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen