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ally2020's avatar
ally2020
User
3 years ago
Solved

Forever backing up

Hello,

 We have been locked out of our account again with the message saying its backing up. Why does this keep happening ?? Can you please fix our account 

  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi ally2020,

     

    Thank you for your post. 

     

    I have just reset your file back to Active. 

     

    Please let me know if you require further assistance. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi ally2020,

     

    Thank you for your post. 

     

    I have just reset your file back to Active. 

     

    Please let me know if you require further assistance. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.