Forum Discussion

GASCOIGNE's avatar
GASCOIGNE
Experienced Cover User
9 days ago

Back up in progress error

I cannot open MYOB, pop up saying Back up in progress, but i am not backing up, i tried doing back up yesterday but it failed.  Please help, urgent

  • Isaiah_C's avatar
    Isaiah_C
    9 days ago

    Hi GASCOIGNE,

     

    I'm sorry to hear that you've experienced this issue. I've run a script over your file, and everything should now be working as expected. If you happen to encounter this problem again, I recommend reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance.

     

    Regards,

    Sai

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    9 days ago

    Hi GASCOIGNE,

     

    I'm sorry to hear that you've experienced this issue. I've run a script over your file, and everything should now be working as expected. If you happen to encounter this problem again, I recommend reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance.

     

    Regards,

    Sai

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