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GASCOIGNE's avatar
GASCOIGNE
Experienced Cover User
4 months ago
Solved

Back up in progress error

I cannot open MYOB, pop up saying Back up in progress, but i am not backing up, i tried doing back up yesterday but it failed.  Please help, urgent
  • Maggie-Solo's avatar
    Maggie-Solo
    5 months ago

    Thanks for sharing this with me Tim_M I think I have identified the snag!


    Currently, the character limit is set to 70, so anything above that will not show on the invoice. You can however add additional info in the notes section, which might help you out in this case! I will pass this on to our design wizards to see if we can make this limit a little more obvious, so thanks for helping us make the app even better!
     
    We do love good ideas, so if you have any ideas about item descriptions, or anything your heart desires, then please share them over in our idea space: https://community.myob.com/category/solo/ideas/early-access-program-feedback

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
4 months ago
Copy LinkReport

Hi GASCOIGNE,

 

I'm sorry to hear that you've experienced this issue. I've run a script over your file, and everything should now be working as expected. If you happen to encounter this problem again, I recommend reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance.

 

Regards,

Sai

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I cannot open MYOB, pop up saying Back up in progress, but i am not backing up, i tried doing back up yesterday but it failed.  Please help, urgent

","kudosSumWeight":0,"postTime":"2024-12-10T10:04:48.174+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message885269AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Accounting_Software_General/111953/1/Screenshot%202024-12-10%20065657.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:885269_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":47},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I cannot open MYOB, pop up saying Back up in progress, but i am not backing up, i tried doing back up yesterday but it failed.  Please help, urgent

"},"Conversation:conversation:885269":{"__typename":"Conversation","id":"conversation:885269","solved":true,"topic":{"__ref":"ForumTopicMessage:message:885269"},"lastPostingActivityTime":"2024-12-10T11:05:20.915+11:00","lastPostTime":"2024-12-10T11:05:20.915+11:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:885269":{"__typename":"ModerationData","id":"moderation_data:885269","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Attachment:{\"id\":\"attachment:message885269AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Accounting_Software_General/111953/1/Screenshot%202024-12-10%20065657.png\"}":{"__typename":"Attachment","id":"attachment:message885269AttachmentNumber1","filename":"Screenshot 2024-12-10 065657.png","filesize":11638,"contentType":"image/png","url":"https://community.myob.com/t5/s/myob/attachments/myob/Accounting_Software_General/111953/1/Screenshot%202024-12-10%20065657.png"},"Revision:revision:885269_1":{"__typename":"Revision","id":"revision:885269_1","lastEditTime":"2024-12-10T10:04:48.174+11:00"},"AcceptedSolutionMessage:message:885278":{"__typename":"AcceptedSolutionMessage","id":"message:885278","conversation":{"__ref":"Conversation:conversation:885269"},"author":{"__ref":"User:user:295370"},"revisionNum":1,"uid":885278,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"parent":{"__ref":"ForumTopicMessage:message:885269"},"subject":"Re: Back up in progress error","moderationData":{"__ref":"ModerationData:moderation_data:885278"},"body":"

Hi GASCOIGNE,

\n

 

\n

I'm sorry to hear that you've experienced this issue. I've run a script over your file, and everything should now be working as expected. If you happen to encounter this problem again, I recommend reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance.

\n

 

\n

Regards,

\n

Sai

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2024-12-10T11:03:03.561+11:00","lastPublishTime":"2024-12-10T11:03:03.561+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":52},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Accounting_Software_General/message:885269/message:885278","readOnly":false,"editFrozen":false,"body@stringLength":"981","rawBody":"

Hi ,

\n

 

\n

I'm sorry to hear that you've experienced this issue. I've run a script over your file, and everything should now be working as expected. If you happen to encounter this problem again, I recommend reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance.

\n

 

\n

Regards,

\n

Sai

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