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SAMMY2004's avatar
SAMMY2004
Cover User
7 months ago

UNABLE TO LOG IN - BACK UP IN PROGRESS

Unable to log in on this morning on all users ID - receive an error message saying 

"This Company file is currently backing up. You can sign in once the back up is complete"'

Please help!!

 

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  • SAMMY2004's avatar
    SAMMY2004
    6 months ago

    Thanks for getting back to me Jem.

    Our issue has since been resolved.

    Have a great day !

    Cheers

  • Jemar_C's avatar
    Jemar_C
    Valued User
    6 months ago

    Hi SAMMY2004,

     

    Thank you for your post, and welcome to the community forum!

     

    I appreciate your patience and understanding, and I thank you for sending the screenshot of the error message that you are getting. To resolve this issue, I will need to check your account and file to proceed with troubleshooting. Please send me the details of your account via private message using the template below, as I will need the details of your account and it needs to be sent privately for the security purposes of the account.

     

    Serial number:

    Company file ID:
    Business name:

    First and last name:

    Email address:

     

    I will be happy to assist you in resolving it.

     

    Cheers,

    Jem

    • SAMMY2004's avatar
      SAMMY2004
      Cover User
      6 months ago

      Thanks for getting back to me Jem.

      Our issue has since been resolved.

      Have a great day !

      Cheers

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