User access
I have created a custom user role in the setup of desktop AccountRight which performs as expected & restricts access as required. However, when that user opens the Web Browser they seem to have unrestricted access. I have confirmed that they are listed as a 'file user' with the required role in the web version. Can someone please identify what I have done incorrectly for this user's setup? Thanks
MYOB AccountRight Desktop freezing every hour
Hi everyone, We are experiencing an issue with MYOB AccountRight Desktop (Plus AU 2025.11.1.6) where the application freezes approximately every hour on a workstation. The freeze is not related to a specific transaction or function and occurs during general use. Log entries at the time of the freeze consistently show: - MYOB.Huxley.Utilities.ARLive.WebServices.WebServiceException: Not Found - Followed by multiple System.Threading.ThreadAbortException originating from ProgressWindowHelper.Close() Has anyone seen this behaviour recently, or found any workaround that can be applied from Desktop only? Any insights would be greatly appreciated. I have attached the logs for reference. Thanks
MYOB AccountRight Premier before buying questions
Hi all, I am writing from a small company in the Pacific. I want all our finance team members to use MYOB AccountRight Premier but I am not sure how it works. When buying the product will it work outside New Zealand and Australia? Will one monthly plan work on multiple users example (10 employees)? Is MYOB AccountRight Premier accessed through the web or is it a desktop application? Please if anyone can help guide me here because I can't see much info regarding this matter or I may have missed them. So any help is appreciated. Thanks
Edit job numbers withOUT using the Lists menu in AccountRight
Is there a way to edit or delete job numbers without using the dropdown [List --> Jobs] function? We have so many jobs (300,000+) that this page won't load. Wondering if they can be edited in the Purchases or Sales (or other) sections of MYOB. I've read that making the jobs inactive won't help with this either.
Block Browser Version of MYOB Accountright
We've encountered an issue where User permissions are not the same in the Desktop version of MYOB Accountright as they are in the Browser version. i.e. Enter a Bill is read only in Desktop, but same user can enter a bill in the Browser version. Is there a way to block a user from accessing the browser version of MYOB AccountRight?Problems with myaccount.myob.com can't choose account
Hi, I'm trying to log into myaccount.myob.com with our admin account to look at invoices and our billing details, but when I get this prompt on the screen, selecting either account and press "Go to my account" does nothing. The prompt just stares back at me. I have tried Edge, Chrome & Firefox, they all do the same thing. getting into my.moyb.com.au is fine, but only shows up the one account. Regards Damien
Encountered a communication error (https://api.myob.com/accountright)
Hi, I am trying to fetch the accounts using my .NET application, built over the same version as MYOB SDK. When I hit the API I get "a communication error (https://api.myob.com/accountright)" like this How can I resolve this error and what should I do for that? Code: public ActionResult GetContacts() { try { var accessToken = HttpContext.Request.Headers["Authorization"].ToString().Replace("Bearer ", ""); var expiresIn = HttpContext.Request.Headers["ExpiresIn"]; var hasExpired = HttpContext.Request.Headers["HasExpired"]; var receivedTime = HttpContext.Request.Headers["ReceivedTime"]; var refreshToken = HttpContext.Request.Headers["RefreshToken"]; var scope = HttpContext.Request.Headers["Scope"]; var tokenType = HttpContext.Request.Headers["TokenType"]; var tokenValues = new TokenValues { AccessToken = accessToken, ExpiresIn = int.Parse(expiresIn), HasExpired = bool.Parse(hasExpired), ReceivedTime = DateTime.Parse(receivedTime), RefreshToken = refreshToken, Scope = scope, TokenType = tokenType }; var tokenValuesJson = JsonConvert.SerializeObject(tokenValues); var keystore = JsonConvert.DeserializeObject<SimpleOAuthKeyService>(tokenValuesJson); // Fetch a list of company files var cfService = new CompanyFileService(_configuration, null, keystore); var companyFiles = cfService.GetRange(); // Select a company file var companyFile = companyFiles.FirstOrDefault(x => new Version(x.ProductVersion) >= new Version("2013.3")); if (companyFile == null) { return HttpNotFound("No company file found that supports version 2 of the AccountRight API."); } // Fetch accounts for the selected company file var credentials = new CompanyFileCredentials("Administrator", ""); var accountService = new MYOB.AccountRight.SDK.Services.GeneralLedger.AccountService(_configuration, null, keystore); var accounts = accountService.GetRange(companyFile, null, credentials); return Ok(accounts); } catch (Exception ex) { Console.WriteLine("Error in GetContacts: " + ex.Message); Console.WriteLine("Stack trace: " + ex.StackTrace); return new HttpStatusCodeResult(500, "Internal Server Error: " + ex.Message); } }
