Forum Discussion

DamienGM's avatar
DamienGM
Experienced Cover User
3 months ago

Problems with myaccount.myob.com can't choose account

Hi,

 

I'm trying to log into myaccount.myob.com with our admin account to look at invoices and our billing details, but when I get this prompt on the screen, selecting either account and press "Go to my account" does nothing. The prompt just stares back at me. I have tried Edge, Chrome & Firefox, they all do the same thing.  getting into my.moyb.com.au is fine, but only shows up the one account.

 

Regards

Damien

browser
  • Earl_HD's avatar
    Earl_HD
    3 months ago

    Hi DamienGM

    I understand this can be frustrating. To address the issue, please clear your browser's cache and history, and then check if the problem persists.

    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi DamienGM

    I understand this can be frustrating. To address the issue, please clear your browser's cache and history, and then check if the problem persists.

    Regards,
    Earl

    • DamienGM's avatar
      DamienGM
      Experienced Cover User
      3 months ago

      Thanks. Weird though it happened on all three browsers at once...

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        3 months ago

        Hi DamienGM,

        You’re very welcome. It is indeed unusual for the issue to affect all three browsers at once. If you have any further questions, feel free to start a new post, and we’ll be happy to assist you.

        Regards,
        Earl

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