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starrylady's avatar
starrylady
Experienced Cover User
5 days ago

Circular references between my.myob.com.au and myaccount.myob.com

I was trying to update our company email address. Apart from my own login issues and trying to figure out what login works with which account, I struck a stupid circular MYOB problem.

 

When I try to access my subscriptions from myaccount.myob.com, it says "View and manage your online subscriptions. If you don’t see a product here, manage it at my.MYOB." and there is a link to my.myob.

When I go to the link for my.myob, I see "

Your account has moved to My Account

You can now access business and subscription details for
[company name] in My Account. Log in using your usual MYOB account details.

Learn how to manage your details in My Account.

"

I think someone needs to fix this. (And I probably need to use my work account next time I am at work. 2fa is a pain.)

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 day ago

    Hi starrylady, 

     

    Thanks for posting that here and including the screenshots. That loop certainly isn’t expected, my.MYOB is being retired, so please don’t use that link.

     

    Instead, sign in to My Account using the email linked to the subscription, then check you’ve got the right business/client selected and that you’re the Primary or Billing contact on the account.

     

    If the right account is selected and your products still aren’t showing, this will need support to check the migration/access setup from our side. You can contact the team through My Account or live chat through MOCA , our virtual assistant. 

     

    Regards,
    Genreve

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