Hi starrylady,
Thanks for posting that here and including the screenshots. That loop certainly isn’t expected, my.MYOB is being retired, so please don’t use that link.
Instead, sign in to My Account using the email linked to the subscription, then check you’ve got the right business/client selected and that you’re the Primary or Billing contact on the account.
If the right account is selected and your products still aren’t showing, this will need support to check the migration/access setup from our side. You can contact the team through My Account or live chat through MOCA , our virtual assistant.
Regards,
Genreve
