Payment reference for Electronic payment

I have the same issue and since Westpac moved to Westpac One Business I can no longer change the pay date or upload the supplier references.  This is now an issue for Supplier payments and Payroll. 

Can't upload with future pay date, loads into Westpac as today's date.

Spent an hour on the phone and the person still didn't understand the issue.  Rung Westpac and worked with their support ability to change file not in new software.

They confirmed MYOB download file is missing the batch header and reference info, even though it's in MYOB contact file.

Anyone else have this issue? 

Hi Jess1231,

Thanks for raising this. If the payment reference and particulars are coming through blank in the browser, the first thing I’d check is the supplier card to make sure the supplier is set up for electronic payments and that all the bank details are entered completely and saved correctly. For reference, this help article covers the setup steps for electronic payments: Set up electronic payments for bank files. 

Regards,
Earl

Hi Earl_HD​ Information is loaded in contact card and date when paying is changed to the date I want the payment to go thru.  Does not show in the batch file when opening in notepad.

Hi Karyn3,

Thanks for getting back to us, in that case, it’d be best to reach out to our support team so they can take a closer look for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Hi Earl, I have tried working with a support person for over an hour, they couldn't understand the issue and would not escalate.  I then logged a support case, still on new from 10th June.  Logged another one on 19th June, again still on new status.  Today have rung, waited for 2 hours and 20 mins for someone to answer, was then transferred, wrong department, transferred again, wrong department and transferred again.  Now been over 4 hours and support person can't help.  I'm on hold again trying to get transferred to a manager.  This is a problem with the download file not having the correct information in, even though it appears in the contact card in MYOB.  I have worked with Westpac and we can see the information is missing and that it will never upload the info.  I need someone from MYOB who understands the download files to call me.  

Hi Earl_HD,

I agree with Karyn3.  I have checked the contact cards have all the necessary information but it's just not pulling through to the bank file.

I am using both the web version and the desktop version, and it seems to be just an issue with the desktop version.

These need to be correct for suppliers that you can't send a remittance to, ie. Power providers, telcos etc.