Payment reference for Electronic payment
I am using the web version and every time I make an electronic payment through the bank, the payment reference and particular fields are blank. These are set up in the supplier contact card correctl...
Forum Discussion
I have the same issue and since Westpac moved to Westpac One Business I can no longer change the pay date or upload the supplier references. This is now an issue for Supplier payments and Payroll.
Can't upload with future pay date, loads into Westpac as today's date.
Spent an hour on the phone and the person still didn't understand the issue. Rung Westpac and worked with their support ability to change file not in new software.
They confirmed MYOB download file is missing the batch header and reference info, even though it's in MYOB contact file.
Anyone else have this issue?
Hi Jess1231,
Thanks for raising this. If the payment reference and particulars are coming through blank in the browser, the first thing I’d check is the supplier card to make sure the supplier is set up for electronic payments and that all the bank details are entered completely and saved correctly. For reference, this help article covers the setup steps for electronic payments: Set up electronic payments for bank files.
Regards,
EarlHi Earl_HD,
I agree with Karyn3. I have checked the contact cards have all the necessary information but it's just not pulling through to the bank file.
I am using both the web version and the desktop version, and it seems to be just an issue with the desktop version.
These need to be correct for suppliers that you can't send a remittance to, ie. Power providers, telcos etc.
Hi Jess, here's the response I received for your reference...
From: MYOB Inbound Case <[email protected]>
Sent: Friday, 26 June 2026 2:31 pm
To:
Subject: RE: We've received your request - Case #Hello,
This is in regards to the support case #. Upon checking the description towards this case, below are the detailed information that we can provide. Thank you.
We’ve checked this against known MYOB Business NZ behaviour and the issue appears to be with the Westpac bank-file format/handling rather than the contact details saved in MYOB. At present, future-dated Westpac bank files may upload using the current date instead of the selected payment date. The best workaround is to create a new import profile in Westpac and, where future dating is needed, upload the file on the actual payment date.
