Payment reference for Electronic payment

Hi Earl, I have tried working with a support person for over an hour, they couldn't understand the issue and would not escalate.  I then logged a support case, still on new from 10th June.  Logged another one on 19th June, again still on new status.  Today have rung, waited for 2 hours and 20 mins for someone to answer, was then transferred, wrong department, transferred again, wrong department and transferred again.  Now been over 4 hours and support person can't help.  I'm on hold again trying to get transferred to a manager.  This is a problem with the download file not having the correct information in, even though it appears in the contact card in MYOB.  I have worked with Westpac and we can see the information is missing and that it will never upload the info.  I need someone from MYOB who understands the download files to call me.