We are starting to set up electronic payments to our suppliers,the bank informs us that we hve to get a bank feed reference number,we had bank feeds and stopped using it.
quest where do we find the previous reference and if we cant use that one
how do we get a new one.
Been told to ring support but that's a waste of time.
cheers john
Hi john8166,
You generally won’t be able to reuse the old bank feed reference number if the feed was stopped and needs to be set up again. If you still have the original setup email from when the bank feed was first created, that’s the best place to check for the previous reference number. It may also have shown during the original bank feed setup in MYOB. If you can’t find it, the easiest option is usually to set the bank feed up again in MYOB by going to Banking > Bank feeds > Manage bank accounts > Add a bank account and following the prompts. This will create a new bank feed application, and your bank should then send through a new authorisation/reference to complete the connection. In most cases, the new bank authorisation shows in online banking the same day, but it can sometimes take 1–3 business days.
If you’re still having issues after that, your best next step would be to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can investigate it further.
Regards,
Sai
