Credit Card Allocation problems

Hi jmconsulting,

Genreve_S latest reply worked re transferring to the correct account. After i did the transfer, i could then allocate to that trnasfer in Bank Transactions.

It still shouldnt happen though. The 'To correct the setup' suggestion in the same reply is already set to exactly mentioned...

Hi Genreve,

Yes the button is set to active.

There isnt anything in that article that helps my current situation. I just need the system to work lol.

I have no idea what to do with this transaction now. Probably going to have to delete the invoice and start again.

You can’t! MYOB will continue to have the problem, while they continue to increase fees, and all the while ensuring your data is non-exportable so it locks you into their services. 

Nope... Still the same. For me its happening with a first time credit card payer. The second time they pay with card, it works fine.

Sorry, i meant its not fixed. I still have the problem. This is my procedure ive saved, but im still left with the surcharge lines open. Ive got about 30 of them. My accountant doesnt even know what to do with them, yet everything still balances.

My Procedure:

To move the transaction from the "undeposited funds account" to "Business bank account 1". 

Open the Banking > Transfer Money window. 
From the "Bank Account From" drop down box, choose "Undeposited Funds".
From the "Bank Account To" drop down box, choose "Business Bank Account #1".
Choose the correct date of transaction and input the amount of the transaction you need to transfer.
Press "Record"
Then match the the Transfer line in "Bank Transactions" (Where you normally match transaction lines). It will be a 'TR00008' Reference number or similar

Hi Luke_Rigg, 

It's good to hear that the card payment issue seems to be resolved now. As for bank transactions, it can indeed be a bit confusing when multiple payments come through as one line. However, as long as you manually match them and the invoices are marked as paid, it should be fine. If this continues to be a source of confusion or if there are any disruptions, don't hesitate to reach out. We're here to help you further!

Kind regards,

Shella

Hi Luke, is it fixed now because you are using the above method you mentioned or did it seem to just sort it's self out?
Prior to MYOB merchant fees being taken out before receiving funds into bank my procedure was;
Accounting > General Journals
Source Journal (ALL) then Search the Merchant Fee $Amount (found on the emailed MYOB Remittance)
Delete the Fee Collected, then i was able to then delete the invoiced payment, (unlocking the invoice)
This would then enable me to then edit the invoice to incorporate the fee in the invoice then allocate the payment received which consisted the combined total (including the fee) deposited into bank account so i could then allocate the transaction.

But now that the merchant fee is taken out prior to banking you would think that auto allocation by MYOB shouldn't be a problem however it does not allocate but it does close the invoice which means if i need to allocate it manually i need to unlock the invoice first by removing the payment from Journal again however now i'm unable to do this...

The whole point of this software is to make running a business easier and spend less time on this stuff.

(Still need help if anyone can assist)
Regards Tom