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It really is a nightmare. Pretty much never automatically allocates and i ...","body@stringLength":"637","rawBody":"

It seems nearly everytime i get a customer paying by card, allocating in bank transactions is a different problem everytime! It really is a nightmare. Pretty much never automatically allocates and i have to muck around with it manually.

This time the customer has paid the invoice with their card yesterday, i got the email saying its been paid, MYOB shows the invoice is paid and has closed it, yet this morning i have the unallocated line in bank transactions.

I cant match it with the invoice because MYOB has closed the invoice!

How do i allocate this transaction line?

","kudosSumWeight":0,"postTime":"2023-10-25T09:17:17.447+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:843149_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":958},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I cant match it with the invoice because MYOB has closed the invoice!

How do i allocate this transaction line?

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Luke, I get this issue also. It randomly chooses to allocate the Myob Payby online payments to an invoice. It also seems to randomly include the surcharge, making it impossible to allocate it. I spent a whole day on the phone to MYOB a couple of weeks ago, being transferred from one lovely consultant to another, and each time I would have to start explaining from the very beginning what the issue was. It's still not resolved.

I hope you get some luck with it - I'll be watching this thread to see how it goes!

Joel

","body@stringLength":"563","rawBody":"

I hope you get some luck with it - I'll be watching this thread to see how it goes!

Joel

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Hi Luke_Rigg,

Thanks for your response and I'm sorry to hear that you don't have information regarding correcting this.

I apologize for the experience. Unfortunately, I won't be able to provide phone support or correct the setup on my end. Also, you haven't confirmed if the Undeposited Funds ledger account is the incorrect bank account. If it is an incorrect bank account, please follow these instructions.

To move the transaction from the undeposited funds to the correct bank account.

Open the Banking > Transfer Money window.
Choose the Undeposited funds for the \"Bank Account From\".
Choose the Correct bank account to the \"Bank Account To\".
Choose the correct date of transaction and input the amount of the transaction you need to transfer.

To correct the setup.

Click the name of the business (upper right corner of the screen).
Click Sales setting > Payments Tab > Online Invoice Payments setting.
Choose the ledger account.

$\"A$

Also, I recommend reading this article, Online invoice payments. As previously mentioned, this contains all information regarding how online invoice payments work.

Let us know if you require any further assistance.

Thanks,

Genreve

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Hi ,

Thanks for your response and I'm sorry to hear that you don't have information regarding correcting this.

To move the transaction from the undeposited funds to the correct bank account.

Open the Banking > Transfer Money window.
Choose the Undeposited funds for the \"Bank Account From\".
Choose the Correct bank account to the \"Bank Account To\".
Choose the correct date of transaction and input the amount of the transaction you need to transfer.

To correct the setup.

Click the name of the business (upper right corner of the screen).
Click Sales setting > Payments Tab > Online Invoice Payments setting.
Choose the ledger account.

$\"A$

Also, I recommend reading this article, Online invoice payments. As previously mentioned, this contains all information regarding how online invoice payments work.

Let us know if you require any further assistance.

Thanks,

Genreve

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Hi jmconsulting,

Genreve_S latest reply worked re transferring to the correct account. After i did the transfer, i could then allocate to that trnasfer in Bank Transactions.

It still shouldnt happen though. The 'To correct the setup' suggestion in the same reply is already set to exactly mentioned...

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Hi jmconsulting,

Genreve_S latest reply worked re transferring to the correct account. After i did the transfer, i could then allocate to that trnasfer in Bank Transactions.

It still shouldnt happen though. The 'To correct the setup' suggestion in the same reply is already set to exactly mentioned...

jmconsulting Did you ever get this fixed?

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Did you ever get this fixed?

Ha! No. MYOB must be the most hopeless company for customer service I've ever, ever used. The smartest thing hey have done with essentials is start us on $15 a month, then slowly creep it up to $60+ a month and have no export method, so you are locked in with them.

I can't believe I'm still using them. I like about four times a year at other options but it seems too hard. Maybe this will be what I achieve in 2024.

Luke_Rigg wrote:
jmconsulting Did you ever get this fixed?

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I can't believe I'm still using them. I like about four times a year at other options but it seems too hard. Maybe this will be what I achieve in 2024.

wrote:
Did you ever get this fixed?

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