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Luke_Rigg's avatar
Luke_Rigg
Experienced User
2 years ago
Solved

Credit Card Allocation problems

It seems nearly everytime i get a customer paying by card, allocating in bank transactions is a different problem everytime! It really is a nightmare. Pretty much never automatically allocates and i ...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Luke_Rigg, 


    Thanks for your response and I'm sorry to hear that you don't have information regarding correcting this.  

     

    I apologize for the experience. Unfortunately, I won't be able to provide phone support or correct the setup on my end. Also, you haven't confirmed if the Undeposited Funds ledger account is the incorrect bank account. If it is an incorrect bank account, please follow these instructions. 

     

    To move the transaction from the undeposited funds to the correct bank account. 

    1. Open the Banking > Transfer Money window. 
    2. Choose the Undeposited funds for the "Bank Account From".
    3. Choose the Correct bank account to the "Bank Account To".
    4. Choose the correct date of transaction and input the amount of the transaction you need to transfer.

    To correct the setup. 

    1. Click the name of the business (upper right corner of the screen).
    2. Click Sales setting > Payments Tab > Online Invoice Payments setting.
    3. Choose the ledger account.

    A screenshot of a computer Description automatically generated

     Also, I recommend reading this article, Online invoice payments. As previously mentioned, this contains all information regarding how online invoice payments work. 

     

    Let us know if you require any further assistance.

     

    Thanks,

    Genreve

     

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago
Copy LinkReport

Hi Luke_Rigg, 


Thanks for posting your concern in the forum. 

 

I'm sorry to hear about your issue with matching the bank transaction to the payment recorded in the system. There are a lot of possibilities why this doesn't automatically match. One of which is if the transaction that the system has recorded to close the invoice is already marked check or reconciled in the Reconcile Accounts window. Also, may I get you to check the Banking > Bank rules window, to see if the "Automatically match bank transactions to MYOB bills and invoices" button is turned on? 

 

I recommend reading through the article, Online Invoice payments. This would give you more information for matching the bank transactions. 

 

Let us know if you require any further assistance. 

 

Thanks,

Genreve

Luke_Rigg's avatar
Luke_Rigg
Experienced User
2 years ago
Copy LinkReport

Hi Genreve,

 

Yes the button is set to active.

 

There isnt anything in that article that helps my current situation. I just need the system to work lol.

 

I have no idea what to do with this transaction now. Probably going to have to delete the invoice and start again.

 

 

 

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago
    Copy LinkReport

    Hi Luke_Rigg, 

     

    Thanks for the response. 

     

    I appreciate you for confirming that the button is active. May I also confirm if the said transaction is already reconciled or marked checked in the Reconcile Accounts window? 

     

    We look forward to your response. 

     

    Thanks,
    Genreve

    • Luke_Rigg's avatar
      Luke_Rigg
      Experienced User
      2 years ago
      Copy LinkReport

      The "1.8% Online Payment Surcharge on CR001180" line is unchecked in Reconcile accounts window, but the "MYOB010002 MYOB PAYBY" line is checked. Probably because i had no option but to allocate it to "Owner Capital" just to put it somewhere...

       

       

      Its not often i get credit card payments. Its 99% EFT, but when i do, it almost never works smoothly on my end, and i have to muck around everytime manually allocating ect.

       

      I had another card payment yesterday. Hasnt come through the bank transactions yet, but i noticed the Invoice has been closed already automatically. I know exactly whats going to happen now lol... Why is it closing the invoice before the bank transaction has come through?

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago
        Copy LinkReport

        Hi Luke_Rigg, 

         

        Thanks for the response and the information.

         

        Unfortunately, I could not explain the latency between the moment the invoice was closed and the payment going through the bank and bank feeds. But generally, if the transaction is marked as checked in the Reconcile Accounts window, it will hinder the transaction from matching to a bank feed. You will need to make sure that the transactions you are trying to match with the bank feeds are not reconciled or marked checked in the Reconcile Accounts window. I would recommend checking the Reconciling Customer Payments section of this article, Online Invoice Payments. 

         

        Please let us know how we can help further.

         

        Thanks,

        Genreve

         

         

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problems","id":"message:843149","revisionNum":1,"repliesCount":50,"author":{"__ref":"User:user:231673"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Banking"},"conversation":{"__ref":"Conversation:conversation:843149"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:843149"},"body@stripHtml({\"truncateLength\":200})":" It seems nearly everytime i get a customer paying by card, allocating in bank transactions is a different problem everytime! It really is a nightmare. Pretty much never automatically allocates and i ...","body@stringLength":"637","rawBody":"

It seems nearly everytime i get a customer paying by card, allocating in bank transactions is a different problem everytime! It really is a nightmare. Pretty much never automatically allocates and i have to muck around with it manually.

 

This time the customer has paid the invoice with their card yesterday, i got the email saying its been paid, MYOB shows the invoice is paid and has closed it, yet this morning i have the unallocated line in bank transactions.

 

I cant match it with the invoice because MYOB has closed the invoice!

 

How do i allocate this transaction line?

","kudosSumWeight":0,"postTime":"2023-10-25T09:17:17.447+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:843149_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":950},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:843149":{"__typename":"Conversation","id":"conversation:843149","solved":true,"topic":{"__ref":"ForumTopicMessage:message:843149"},"lastPostingActivityTime":"2024-05-28T15:23:58.362+10:00","lastPostTime":"2024-05-28T15:23:58.362+10:00","unreadReplyCount":50,"isSubscribed":false},"ModerationData:moderation_data:843149":{"__typename":"ModerationData","id":"moderation_data:843149","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:843149_1":{"__typename":"Revision","id":"revision:843149_1","lastEditTime":"2023-10-25T09:17:17.447+11:00"},"ForumReplyMessage:message:843301":{"__typename":"ForumReplyMessage","id":"message:843301","conversation":{"__ref":"Conversation:conversation:843149"},"author":{"__ref":"User:user:231673"},"revisionNum":1,"uid":843301,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Banking"},"subject":"Re: Credit Card Allocation problems","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:843301"},"parent":{"__ref":"ForumReplyMessage:message:843273"},"body":"

Hi Genreve,

 

Yes the button is set to active.

 

There isnt anything in that article that helps my current situation. I just need the system to work lol.

 

I have no idea what to do with this transaction now. Probably going to have to delete the invoice and start again.

 

 

 

 

","body@stringLength":"437","rawBody":"

Hi Genreve,

 

Yes the button is set to active.

 

There isnt anything in that article that helps my current situation. I just need the system to work lol.

 

I have no idea what to do with this transaction now. Probably going to have to delete the invoice and start again.

 

 

 

 

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Hi Luke_Rigg, 

\n


Thanks for posting your concern in the forum. 

\n

 

\n

I'm sorry to hear about your issue with matching the bank transaction to the payment recorded in the system. There are a lot of possibilities why this doesn't automatically match. One of which is if the transaction that the system has recorded to close the invoice is already marked check or reconciled in the Reconcile Accounts window. Also, may I get you to check the Banking > Bank rules window, to see if the \"Automatically match bank transactions to MYOB bills and invoices\" button is turned on? 

\n

 

\n

I recommend reading through the article, Online Invoice payments. This would give you more information for matching the bank transactions. 

\n

 

\n

Let us know if you require any further assistance. 

\n

 

\n

Thanks,

\n

Genreve

","body@stringLength":"1418","rawBody":"

Hi , 

\n


Thanks for posting your concern in the forum. 

\n

 

\n

I'm sorry to hear about your issue with matching the bank transaction to the payment recorded in the system. There are a lot of possibilities why this doesn't automatically match. One of which is if the transaction that the system has recorded to close the invoice is already marked check or reconciled in the Reconcile Accounts window. Also, may I get you to check the Banking > Bank rules window, to see if the \"Automatically match bank transactions to MYOB bills and invoices\" button is turned on? 

\n

 

\n

I recommend reading through the article, Online Invoice payments. This would give you more information for matching the bank transactions. 

\n

 

\n

Let us know if you require any further assistance. 

\n

 

\n

Thanks,

\n

Genreve

","author":{"__ref":"User:user:284705"},"isEscalated":null,"postTime":"2023-10-25T15:00:06.269+11:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":23,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:843273_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":702},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:843301_1":{"__typename":"Revision","id":"revision:843301_1","lastEditTime":"2023-10-25T16:14:43.667+11:00"},"ForumReplyMessage:message:844281":{"__typename":"ForumReplyMessage","uid":844281,"id":"message:844281","revisionNum":1,"author":{"__ref":"User:user:231673"},"readOnly":false},"ModerationData:moderation_data:844374":{"__typename":"ModerationData","id":"moderation_data:844374","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:844374":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:284705"},"id":"message:844374","revisionNum":1,"uid":844374,"depth":16,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Banking"},"parent":{"__ref":"ForumReplyMessage:message:844281"},"conversation":{"__ref":"Conversation:conversation:843149"},"subject":"Re: Credit Card Allocation problems","moderationData":{"__ref":"ModerationData:moderation_data:844374"},"body":"

Hi Luke_Rigg, 

\n


Thanks for your response and I'm sorry to hear that you don't have information regarding correcting this.  

\n

 

\n

I apologize for the experience. Unfortunately, I won't be able to provide phone support or correct the setup on my end. Also, you haven't confirmed if the Undeposited Funds ledger account is the incorrect bank account. If it is an incorrect bank account, please follow these instructions. 

\n

 

\n

To move the transaction from the undeposited funds to the correct bank account. 

\n
    \n
  1. Open the Banking > Transfer Money window. 
    2. \n
  2. Choose the Undeposited funds for the \"Bank Account From\".
    3. \n
  3. Choose the Correct bank account to the \"Bank Account To\".
    4. \n
  4. Choose the correct date of transaction and input the amount of the transaction you need to transfer.
    5. \n
\n

To correct the setup. 

\n
    \n
  1. Click the name of the business (upper right corner of the screen).
    2. \n
  2. Click Sales setting > Payments Tab > Online Invoice Payments setting.
    3. \n
  3. Choose the ledger account.
    4. \n
\n

\"A

\n

 Also, I recommend reading this article, Online invoice payments. As previously mentioned, this contains all information regarding how online invoice payments work. 

\n

 

\n

Let us know if you require any further assistance.

\n

 

\n

Thanks,

\n

Genreve

\n

 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2023-11-01T11:45:00.054+11:00","lastPublishTime":"2023-11-01T11:45:00.054+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":438},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Banking/message:843149/message:844374","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"2115","rawBody":"

Hi , 

\n


Thanks for your response and I'm sorry to hear that you don't have information regarding correcting this.  

\n

 

\n

I apologize for the experience. Unfortunately, I won't be able to provide phone support or correct the setup on my end. Also, you haven't confirmed if the Undeposited Funds ledger account is the incorrect bank account. If it is an incorrect bank account, please follow these instructions. 

\n

 

\n

To move the transaction from the undeposited funds to the correct bank account. 

\n
    \n
  1. Open the Banking > Transfer Money window. 
    2. \n
  2. Choose the Undeposited funds for the \"Bank Account From\".
    3. \n
  3. Choose the Correct bank account to the \"Bank Account To\".
    4. \n
  4. Choose the correct date of transaction and input the amount of the transaction you need to transfer.
    5. \n
\n

To correct the setup. 

\n
    \n
  1. Click the name of the business (upper right corner of the screen).
    2. \n
  2. Click Sales setting > Payments Tab > Online Invoice Payments setting.
    3. \n
  3. Choose the ledger account.
    4. \n
\n

\"A

\n

 Also, I recommend reading this article, Online invoice payments. As previously mentioned, this contains all information regarding how online invoice payments work. 

\n

 

\n

Let us know if you require any further assistance.

\n

 

\n

Thanks,

\n

Genreve

\n

 

","kudosSumWeight":0,"repliesCount":8,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:844374_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"QueryVariables:ReplyList:message:843301:1":{"__typename":"QueryVariables","id":"ReplyList:message:843301:1","value":{"id":"message:843301","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744266634804":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744266634804","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1744266634804":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1744266634804","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1744266634804":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1744266634804","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1744266634804":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1744266634804","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"Revision:revision:843273_1":{"__typename":"Revision","id":"revision:843273_1","lastEditTime":"2023-10-25T15:00:06.269+11:00"},"Revision:revision:844374_1":{"__typename":"Revision","id":"revision:844374_1","lastEditTime":"2023-11-01T11:45:00.054+11:00"},"ModerationData:moderation_data:843759":{"__typename":"ModerationData","id":"moderation_data:843759","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:843759":{"__typename":"ForumReplyMessage","uid":843759,"id":"message:843759","revisionNum":1,"author":{"__ref":"User:user:284705"},"readOnly":false,"repliesCount":21,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Banking"},"parent":{"__ref":"ForumReplyMessage:message:843301"},"conversation":{"__ref":"Conversation:conversation:843149"},"subject":"Re: Credit Card Allocation problems","moderationData":{"__ref":"ModerationData:moderation_data:843759"},"body":"

Hi Luke_Rigg, 

\n

 

\n

Thanks for the response. 

\n

 

\n

I appreciate you for confirming that the button is active. May I also confirm if the said transaction is already reconciled or marked checked in the Reconcile Accounts window? 

\n

 

\n

We look forward to your response. 

\n

 

\n

Thanks,
Genreve

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2023-10-27T12:04:22.993+11:00","lastPublishTime":"2023-10-27T12:04:22.993+11:00","metrics":{"__typename":"MessageMetrics","views":677},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Banking/message:843149/message:843759","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:843786"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"737","rawBody":"

Hi , 

\n

 

\n

Thanks for the response. 

\n

 

\n

I appreciate you for confirming that the button is active. May I also confirm if the said transaction is already reconciled or marked checked in the Reconcile Accounts window? 

\n

 

\n

We look forward to your response. 

\n

 

\n

Thanks,
Genreve

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:843759_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:843786":{"__typename":"ModerationData","id":"moderation_data:843786","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:843786":{"__typename":"ForumReplyMessage","uid":843786,"id":"message:843786","revisionNum":2,"author":{"__ref":"User:user:231673"},"readOnly":false,"repliesCount":20,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Banking"},"parent":{"__ref":"ForumReplyMessage:message:843759"},"conversation":{"__ref":"Conversation:conversation:843149"},"subject":"Re: Credit Card Allocation problems","moderationData":{"__ref":"ModerationData:moderation_data:843786"},"body":"

The \"1.8% Online Payment Surcharge on CR001180\" line is unchecked in Reconcile accounts window, but the \"MYOB010002 MYOB PAYBY\" line is checked. Probably because i had no option but to allocate it to \"Owner Capital\" just to put it somewhere...

 

 

Its not often i get credit card payments. Its 99% EFT, but when i do, it almost never works smoothly on my end, and i have to muck around everytime manually allocating ect.

 

I had another card payment yesterday. Hasnt come through the bank transactions yet, but i noticed the Invoice has been closed already automatically. I know exactly whats going to happen now lol... Why is it closing the invoice before the bank transaction has come through?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-10-27T14:08:39.419+11:00","lastPublishTime":"2023-10-27T14:09:34.773+11:00","metrics":{"__typename":"MessageMetrics","views":636},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Banking/message:843149/message:843786","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:843817"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"786","rawBody":"

The \"1.8% Online Payment Surcharge on CR001180\" line is unchecked in Reconcile accounts window, but the \"MYOB010002 MYOB PAYBY\" line is checked. Probably because i had no option but to allocate it to \"Owner Capital\" just to put it somewhere...

 

 

Its not often i get credit card payments. Its 99% EFT, but when i do, it almost never works smoothly on my end, and i have to muck around everytime manually allocating ect.

 

I had another card payment yesterday. Hasnt come through the bank transactions yet, but i noticed the Invoice has been closed already automatically. I know exactly whats going to happen now lol... Why is it closing the invoice before the bank transaction has come through?

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:843786_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:843817":{"__typename":"ModerationData","id":"moderation_data:843817","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:843817":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:284705"},"id":"message:843817","revisionNum":1,"uid":843817,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Banking"},"parent":{"__ref":"ForumReplyMessage:message:843786"},"conversation":{"__ref":"Conversation:conversation:843149"},"subject":"Re: Credit Card Allocation problems","moderationData":{"__ref":"ModerationData:moderation_data:843817"},"body":"

Hi Luke_Rigg, 

\n

 

\n

Thanks for the response and the information.

\n

 

\n

Unfortunately, I could not explain the latency between the moment the invoice was closed and the payment going through the bank and bank feeds. But generally, if the transaction is marked as checked in the Reconcile Accounts window, it will hinder the transaction from matching to a bank feed. You will need to make sure that the transactions you are trying to match with the bank feeds are not reconciled or marked checked in the Reconcile Accounts window. I would recommend checking the Reconciling Customer Payments section of this article, Online Invoice Payments. 

\n

 

\n

Please let us know how we can help further.

\n

 

\n

Thanks,

\n

Genreve

\n

 

\n

 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"repliesCount":19,"postTime":"2023-10-27T16:14:16.410+11:00","lastPublishTime":"2023-10-27T16:14:16.410+11:00","metrics":{"__typename":"MessageMetrics","views":628},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Banking/message:843149/message:843817","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1342","rawBody":"

Hi , 

\n

 

\n

Thanks for the response and the information.

\n

 

\n

Unfortunately, I could not explain the latency between the moment the invoice was closed and the payment going through the bank and bank feeds. But generally, if the transaction is marked as checked in the Reconcile Accounts window, it will hinder the transaction from matching to a bank feed. You will need to make sure that the transactions you are trying to match with the bank feeds are not reconciled or marked checked in the Reconcile Accounts window. I would recommend checking the Reconciling Customer Payments section of this article, Online Invoice Payments. 

\n

 

\n

Please let us know how we can help further.

\n

 

\n

Thanks,

\n

Genreve

\n

 

\n

 

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