It seems nearly everytime i get a customer paying by card, allocating in bank transactions is a different problem everytime! It really is a nightmare. Pretty much never automatically allocates and i have to muck around with it manually.

This time the customer has paid the invoice with their card yesterday, i got the email saying its been paid, MYOB shows the invoice is paid and has closed it, yet this morning i have the unallocated line in bank transactions.

I cant match it with the invoice because MYOB has closed the invoice!

How do i allocate this transaction line?

It seems nearly everytime i get a customer paying by card, allocating in bank transactions is a different problem everytime! It really is a nightmare. Pretty much never automatically allocates and i have to muck around with it manually.

This time the customer has paid the invoice with their card yesterday, i got the email saying its been paid, MYOB shows the invoice is paid and has closed it, yet this morning i have the unallocated line in bank transactions.

I cant match it with the invoice because MYOB has closed the invoice!

How do i allocate this transaction line?

I think its fixed now. I had 2x customers pay by card the other day. They both paid on the same day, but whats weird is the way it came through the bank tranactions. Both payments were one line which was confusing. But it matched (Well i had to tick the box myself) and it marked both invoices as paid. Both these customers are new to me and have never paid by card, which is when i had the original problem.

I think its fixed now. I had 2x customers pay by card the other day. They both paid on the same day, but whats weird is the way it came through the bank tranactions. Both payments were one line which was confusing. But it matched (Well i had to tick the box myself) and it marked both invoices as paid. Both these customers are new to me and have never paid by card, which is when i had the original problem.

Hi Luke_Rigg, 

Thanks for your response and I'm sorry to hear that you don't have information regarding correcting this.  

I apologize for the experience. Unfortunately, I won't be able to provide phone support or correct the setup on my end. Also, you haven't confirmed if the Undeposited Funds ledger account is the incorrect bank account. If it is an incorrect bank account, please follow these instructions. 

To move the transaction from the undeposited funds to the correct bank account. 

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1. Open the Banking > Transfer Money window. 
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2. Choose the Undeposited funds for the \"Bank Account From\".
\n
3. Choose the Correct bank account to the \"Bank Account To\".
\n
4. Choose the correct date of transaction and input the amount of the transaction you need to transfer.
\n

To correct the setup. 

\n
1. Click the name of the business (upper right corner of the screen).
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2. Click Sales setting > Payments Tab > Online Invoice Payments setting.
\n
3. Choose the ledger account.
\n

 Also, I recommend reading this article, Online invoice payments. As previously mentioned, this contains all information regarding how online invoice payments work. 

Let us know if you require any further assistance.

Thanks,

Genreve

Hi , 

Thanks for your response and I'm sorry to hear that you don't have information regarding correcting this.  

I apologize for the experience. Unfortunately, I won't be able to provide phone support or correct the setup on my end. Also, you haven't confirmed if the Undeposited Funds ledger account is the incorrect bank account. If it is an incorrect bank account, please follow these instructions. 

To move the transaction from the undeposited funds to the correct bank account. 

\n
1. Open the Banking > Transfer Money window. 
\n
2. Choose the Undeposited funds for the \"Bank Account From\".
\n
3. Choose the Correct bank account to the \"Bank Account To\".
\n
4. Choose the correct date of transaction and input the amount of the transaction you need to transfer.
\n

To correct the setup. 

\n
1. Click the name of the business (upper right corner of the screen).
\n
2. Click Sales setting > Payments Tab > Online Invoice Payments setting.
\n
3. Choose the ledger account.
\n

 Also, I recommend reading this article, Online invoice payments. As previously mentioned, this contains all information regarding how online invoice payments work. 

Let us know if you require any further assistance.

Thanks,

Genreve

Hi Luke_Rigg, 

It's good to hear that the card payment issue seems to be resolved now. As for bank transactions, it can indeed be a bit confusing when multiple payments come through as one line. However, as long as you manually match them and the invoices are marked as paid, it should be fine. If this continues to be a source of confusion or if there are any disruptions, don't hesitate to reach out. We're here to help you further!

Kind regards,

Shella

Hi , 

It's good to hear that the card payment issue seems to be resolved now. As for bank transactions, it can indeed be a bit confusing when multiple payments come through as one line. However, as long as you manually match them and the invoices are marked as paid, it should be fine. If this continues to be a source of confusion or if there are any disruptions, don't hesitate to reach out. We're here to help you further!

Kind regards,

Shella

Hi Luke, is it fixed now because you are using the above method you mentioned or did it seem to just sort it's self out?
Prior to MYOB merchant fees being taken out before receiving funds into bank my procedure was;
Accounting > General Journals
Source Journal (ALL) then Search the Merchant Fee $Amount (found on the emailed MYOB Remittance)
Delete the Fee Collected, then i was able to then delete the invoiced payment, (unlocking the invoice)
This would then enable me to then edit the invoice to incorporate the fee in the invoice then allocate the payment received which consisted the combined total (including the fee) deposited into bank account so i could then allocate the transaction.

But now that the merchant fee is taken out prior to banking you would think that auto allocation by MYOB shouldn't be a problem however it does not allocate but it does close the invoice which means if i need to allocate it manually i need to unlock the invoice first by removing the payment from Journal again however now i'm unable to do this...

The whole point of this software is to make running a business easier and spend less time on this stuff.

(Still need help if anyone can assist)
Regards Tom

Hi Luke, is it fixed now because you are using the above method you mentioned or did it seem to just sort it's self out?
Prior to MYOB merchant fees being taken out before receiving funds into bank my procedure was;
Accounting > General Journals
Source Journal (ALL) then Search the Merchant Fee $Amount (found on the emailed MYOB Remittance)
Delete the Fee Collected, then i was able to then delete the invoiced payment, (unlocking the invoice)
This would then enable me to then edit the invoice to incorporate the fee in the invoice then allocate the payment received which consisted the combined total (including the fee) deposited into bank account so i could then allocate the transaction.

But now that the merchant fee is taken out prior to banking you would think that auto allocation by MYOB shouldn't be a problem however it does not allocate but it does close the invoice which means if i need to allocate it manually i need to unlock the invoice first by removing the payment from Journal again however now i'm unable to do this...

The whole point of this software is to make running a business easier and spend less time on this stuff.

(Still need help if anyone can assist)
Regards Tom

It sorted itself out. I still have a buttload of unalloacted merchant fee lines from when it didnt work properly though. Not even my Accountant knows what to do with them... The bank still balances so we just ignore it.

It was such a mess. Ridiculous.

Honestly wish they would just admit theres a problem and say theyre working on fixing it. Thats what i do in business! 

It sorted itself out. I still have a buttload of unalloacted merchant fee lines from when it didnt work properly though. Not even my Accountant knows what to do with them... The bank still balances so we just ignore it.

It was such a mess. Ridiculous.

Honestly wish they would just admit theres a problem and say theyre working on fixing it. Thats what i do in business! 

Hi Luke_Rigg, 

I can totally feel your frustration about this; however, I'm glad to know that it was sorted out. Dealing with unallocated merchant fee lines can be quite a challenge, especially when it's not clear how to handle them. It's okay to feel overwhelmed; these things can get messy sometimes. And yes, acknowledging the issue and working towards a solution is indeed the best approach in business. Please don't hesitate to post again if you encounter any issues. We're here to help you further!

Kind regards,

Shella

Hi , 

I can totally feel your frustration about this; however, I'm glad to know that it was sorted out. Dealing with unallocated merchant fee lines can be quite a challenge, especially when it's not clear how to handle them. It's okay to feel overwhelmed; these things can get messy sometimes. And yes, acknowledging the issue and working towards a solution is indeed the best approach in business. Please don't hesitate to post again if you encounter any issues. We're here to help you further!

Kind regards,

Shella