Pay Super Set Up Problem
We are at the first step of setting Pay Super up. When we hit the Pay Superannuation tab on the desktop version of MYOB a message is produced "Super choice has updated their Product Disclosure Statement. You'll need the administrator to view and agree to the Terms and Conditions in the Pay super settings before you can continue."
We then press on the Go to settings tab that is part of the above message & receive this:
"We're sorry, but something went wrong.
If you are the application owner check the logs for more information."
We are not able to move past this point, even after logging in as the administrator. Any help is appreciated.
Hi MattSPA,
I can see how that pop-up message would be confusing. It’s appearing because SuperChoice has updated its terms, and they need the Pay Super administrator to accept the new conditions before anyone can continue using Pay Super.
Even if you’re set up as an administrator in the MYOB file, you won’t be able to get past that screen unless your login is also the Pay Super admin/owner for that business.
To sort it out, the right person will need to:
- Sign in to AccountRight with their own MYOB login (the email they use for My Account / AccountRight – usually the one that originally set up Pay Super, or the current MYOB owner).
- Go to Payroll, Pay superannuation, and click Go to settings on the message.
- Log in again if asked, then read and accept the updated Pay Super terms.
- Close and reopen AccountRight, then try Pay Super again.
If you’re not sure who the Pay Super admin is, or if that person has left the business, I recommend reaching out to our support team so they can help confirm who the Pay Super administrator is and get them logged in to accept the terms. You can reach out by creating a ticket on My Account or connecting with live chat through our virtual assistant MOCA.
Regards,
Genreve
