Pay Super Set Up Problem
Hi MattSPA,
I can see how that pop-up message would be confusing. It’s appearing because SuperChoice has updated its terms, and they need the Pay Super administrator to accept the new conditions before anyone can continue using Pay Super.
Even if you’re set up as an administrator in the MYOB file, you won’t be able to get past that screen unless your login is also the Pay Super admin/owner for that business.
To sort it out, the right person will need to:
- Sign in to AccountRight with their own MYOB login (the email they use for My Account / AccountRight – usually the one that originally set up Pay Super, or the current MYOB owner).
- Go to Payroll, Pay superannuation, and click Go to settings on the message.
- Log in again if asked, then read and accept the updated Pay Super terms.
- Close and reopen AccountRight, then try Pay Super again.
If you’re not sure who the Pay Super admin is, or if that person has left the business, I recommend reaching out to our support team so they can help confirm who the Pay Super administrator is and get them logged in to accept the terms. You can reach out by creating a ticket on My Account or connecting with live chat through our virtual assistant MOCA.
Regards,
Genreve
