Pay Day Super authorities

Hi L-Mac, 

Having to process Super and have another user confirm it as a signatory certainly messes up the timeline a bit. You can make yourself an autorizer that way, you won't need a bank signatory to process super payments. The business owner/bank signatory needs to do the initial Pay Super sign‑up and tick the “I confirm I am a signatory” box. Once that’s done, they can add you as a Pay Super authoriser so you can process and approve the super, even though you’re not on the bank account.

If you need more info regarding the process, I recommend reading these help links:

Sign up for Pay Super: https://myob.com/support/myob-business/payroll/superannuation/set-up-pay-super/sign-up-for-pay-super

Add a Pay Super payment authoriser: https://myob.com/support/myob-business/payroll/superannuation/set-up-pay-super/add-a-pay-super-payment-authoriser

Regards,
Genreve

Hi L-Mac,

Sorry for the runaround you’ve had. I’ve reached out to the team that handles Pay Super detail change requests, and this has now been actioned. You should see an update from them in your email, so it’s worth having a quick check there (including Spam/Junk) for their response.

Cheers,

Doreen

ahhh..thankyou.. i am one of those people that take it literally as stated. so my understanding was that as a 3rd party that basically entered and processed a client's payroll and most other data entries so that the client can perform their workload, i couldnt see how there was an area to try to get around the "not authorised on the banking and also performing this work predominantly remotely "without "lying", but still be able to alter super and payroll to enable these actions to be completed in the timeline..

you have given me a workaround - just as well i started it now or it would be panic stations...

Your workaround gives me the steps once we get the payday super activated...thankyou just waiting on the client to do her 6 digit activation/verification as we speak..

Regards

Hi Genreve,

Just joining in on this as I have the same issue.  Does this mean I need to set up the business owner/signatory as a User in our file before we can do the sign up for Pay Super?  Currently I am the administrator and the owner doesn't use myob at all.  If I need to set them up as a User, do they need to be an Administrator to complete the Pay Super sign up?

Thanks,

Nadine

To be honest, this has turned into the proverbial nightmare for my client and myself.. we have a similar setup to yours and MYOB have been LESS than cooperative. I too have a client that does her payroll manually and then gives me the info to keyin and do the processing. This has worked extremely well until now. Our journey started on 10/4, when we initially registered to use MYOB payday super. Did the online forms. Got back the aporoval. We then realised that noone was named (even though i am an administrator) on their system, wasnt named as a super pay administrator!  The form just wasnt responded to.. I went through my paid support to try to get an answer, eventually they advised that the form wasnt sugned by both partners so we did that and sent it back in and have still recvd NO response from MYOB.. we started this on 10/4 and then it said 3-5 business days, it says 10 now but they have exceeded that and you have noone to talk to to determine what the hold up is .

I am seriously contemplating using another clearing house as I cannot see why something as simple as amending this cant be done in a more timely manner..I had to do one for another business and I registered and the payment was processed via Reckon in 2 days..

Hi NBaillie,

For the Pay Super sign-up, the business owner/signatory actually does need to be set up as either the Online Owner or an Online Administrator in the file. That's because MYOB needs someone with that level of authority to complete the verification and legal sign-off. Here's a link with more info if you want to have a quick look: Sign up for Pay Super.

Regards,

Sai

I understand that - and it turns out that this was an error we did make, what I am on edge about is that the MYOB super team havent advised us of that at any time, they advised we didnt have BOTH partners signed which we rectified, but havent got back to us since we rectified that immediately on being advised of it,  we have determined that we hadnt set one up initially but MYOB havent said anything nor have they responded at all to rectify that which we have been awaiting as we didnt want to have 2 amendment forms in their system and then go further down the queue..