Forum Discussion

L-Mac's avatar
L-Mac
Contributing Cover User
1 month ago
Solved

Pay Day Super authorities

Hi I have a question re allocating "signatories re payday super" - i have a client that determines her payroll, and pays it - she then sends me her info to enter the payroll into the system. ,my ques...
  • L-Mac's avatar
    L-Mac
    23 days ago

    Appreciate the assistance

    We have both recvd a response this morning.

    I am going to the clients this afternoon to help her through that phase and see if all the issues have been addressed. 

    I reiterate, it shouldn't have been this hard.. not being able to communicate directly with the team is a definite issue especially when you have clients that aren't tech savvy and they have had "deadlines" put on them..

L-Mac's avatar
L-Mac
Contributing Cover User
24 days ago

To be honest, this has turned into the proverbial nightmare for my client and myself.. we have a similar setup to yours and MYOB have been LESS than cooperative. I too have a client that does her payroll manually and then gives me the info to keyin and do the processing. This has worked extremely well until now. Our journey started on 10/4, when we initially registered to use MYOB payday super. Did the online forms. Got back the aporoval. We then realised that noone was named (even though i am an administrator) on their system, wasnt named as a super pay administrator!  The form just wasnt responded to.. I went through my paid support to try to get an answer, eventually they advised that the form wasnt sugned by both partners so we did that and sent it back in and have still recvd NO response from MYOB.. we started this on 10/4 and then it said 3-5 business days, it says 10 now but they have exceeded that and you have noone to talk to to determine what the hold up is .

L-Mac's avatar
L-Mac
Contributing Cover User
24 days ago

I am seriously contemplating using another clearing house as I cannot see why something as simple as amending this cant be done in a more timely manner..I had to do one for another business and I registered and the payment was processed via Reckon in 2 days..

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home