Forum Discussion

L-Mac's avatar
L-Mac
Contributing Cover User
1 month ago
Solved

Pay Day Super authorities

Hi I have a question re allocating "signatories re payday super" - i have a client that determines her payroll, and pays it - she then sends me her info to enter the payroll into the system. ,my ques...
  • L-Mac's avatar
    L-Mac
    3 days ago

    Appreciate the assistance

    We have both recvd a response this morning.

    I am going to the clients this afternoon to help her through that phase and see if all the issues have been addressed. 

    I reiterate, it shouldn't have been this hard.. not being able to communicate directly with the team is a definite issue especially when you have clients that aren't tech savvy and they have had "deadlines" put on them..

NBaillie's avatar
NBaillie
Member
4 days ago

Hi Genreve,

 

Just joining in on this as I have the same issue.  Does this mean I need to set up the business owner/signatory as a User in our file before we can do the sign up for Pay Super?  Currently I am the administrator and the owner doesn't use myob at all.  If I need to set them up as a User, do they need to be an Administrator to complete the Pay Super sign up?

 

Thanks,

Nadine

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
4 days ago

Hi NBaillie,

 

For the Pay Super sign-up, the business owner/signatory actually does need to be set up as either the Online Owner or an Online Administrator in the file. That's because MYOB needs someone with that level of authority to complete the verification and legal sign-off. Here's a link with more info if you want to have a quick look: Sign up for Pay Super.

 

Regards,

Sai

  • L-Mac's avatar
    L-Mac
    Contributing Cover User
    4 days ago

    I understand that - and it turns out that this was an error we did make, what I am on edge about is that the MYOB super team havent advised us of that at any time, they advised we didnt have BOTH partners signed which we rectified, but havent got back to us since we rectified that immediately on being advised of it,  we have determined that we hadnt set one up initially but MYOB havent said anything nor have they responded at all to rectify that which we have been awaiting as we didnt want to have 2 amendment forms in their system and then go further down the queue..

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      3 days ago

      Hi L-Mac,

       

      Sorry for the runaround you’ve had. I’ve reached out to the team that handles Pay Super detail change requests, and this has now been actioned. You should see an update from them in your email, so it’s worth having a quick check there (including Spam/Junk) for their response.

       

      Cheers,

      Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.