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L-Mac's avatar
L-Mac
Contributing Cover User
1 month ago
Solved

Pay Day Super authorities

Hi I have a question re allocating "signatories re payday super" - i have a client that determines her payroll, and pays it - she then sends me her info to enter the payroll into the system. ,my ques...
  • L-Mac's avatar
    L-Mac
    3 days ago

    Appreciate the assistance

    We have both recvd a response this morning.

    I am going to the clients this afternoon to help her through that phase and see if all the issues have been addressed. 

    I reiterate, it shouldn't have been this hard.. not being able to communicate directly with the team is a definite issue especially when you have clients that aren't tech savvy and they have had "deadlines" put on them..

L-Mac's avatar
L-Mac
Contributing Cover User
4 days ago

I understand that - and it turns out that this was an error we did make, what I am on edge about is that the MYOB super team havent advised us of that at any time, they advised we didnt have BOTH partners signed which we rectified, but havent got back to us since we rectified that immediately on being advised of it,  we have determined that we hadnt set one up initially but MYOB havent said anything nor have they responded at all to rectify that which we have been awaiting as we didnt want to have 2 amendment forms in their system and then go further down the queue..

Doreen_P's avatar
Doreen_P
MYOB Moderator
3 days ago

Hi L-Mac,

 

Sorry for the runaround you’ve had. I’ve reached out to the team that handles Pay Super detail change requests, and this has now been actioned. You should see an update from them in your email, so it’s worth having a quick check there (including Spam/Junk) for their response.

 

Cheers,

Doreen

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