GST Dropping off invoices
We have had a number of open invoices that have deleted the GST value off each line sometime after being issued. These have been generated GST inc, hard copy printed and emailed directly. In all ins...
Forum Discussion
Hi Doreen.
To start off with I would like to thank you for the response.
I have gone through the Audit trail for a couple of the affected invoices and can for no history of any intervention between the initial issue date and the date that these were rectified.
This did only affect about 7 invoices. The concern was one of these was for $13k. All affected invoices we created GST inclusive. There were no instances of a Ex GST invoice being affected. All invoices affected were open.
We can also found no pattern - i.e. specific time period, customer, account etc. to isolate the probable cause.
At this point in time we are just going to put this down to a random "glitch". We have not seen the issue reoccur and we will continue to monitor closely. Should this occur again we will go a little deeper to investigate the cause.
Again, Thank you for the response.
Regards
Frank
