GST Dropping off invoices

Hi Smarthomes,

 

That’s a bit of a head-scratcher, especially when the invoices were spot-on when they first went out. The GST values shouldn’t change without the sale being updated, so let’s follow the breadcrumbs and see what’s been happening behind the scenes. Start by running the Journal Security Audit report:

 

• Go to Reports.
• Select Index to Reports.
• Open the Accounts tab.
• Choose Security and Audit.
• Select Journal Security Audit Set the transaction period to cover the affected invoices and the session period from when they were issued through to today. This will show whether they were edited, when it happened and which User ID was involved. It doesn’t necessarily mean someone changed them intentionally, it just helps narrow things down.

Have a squiz at the original printed or emailed copies too, and compare the Tax Inclusive setting and tax code on each line with what’s showing now. If the audit report doesn’t explain the changes, please contact Contact Us with a couple of affected invoice numbers, the original and current copies, and the audit report. That’ll give the team the right clues to investigate and hopefully put an end to this little game of GST hide-and-seek. Here’s the guide for running the report: Journal Security Audit guidance.

 

Cheers,

Doreen