Forum Discussion

wesleyhillautos's avatar
wesleyhillautos
Contributing User
3 years ago

In-Tray document pre-fill OCR feature not working with some suppliers

Hi, I installed the lastest MYOB AccountRight update a few days ago (2022.9.0) and since the install some of the purchase invoices I upload using the in-tray are not pre-filling, when before they wou...
In-Tray
OCR
  • SamaraM's avatar
    SamaraM
    2 years ago

    Hi Donna (wesleyhillautos)

     

    Thanks for sending that through. I'm not able to provide a timeframe for when it will be resolved, however, I have passed it on to be investigated by our development teams. 


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

SamaraM's avatar
SamaraM
Former Staff
2 years ago

Hi wesleyhillautos 

 

Sorry to see that no one has replied to you yet. If it happening for some supplier and not others, it sounds like it may be that the system is having trouble reading that specific document.

 

Do let me know if it is still recurring, and if it is; can you reply with an example of the past document that did work and the current document that is not working so I can reproduce the error?

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • wesleyhillautos's avatar
    wesleyhillautos
    Contributing User
    2 years ago

    Hi Samara, thank you for your reply.

    Yes this is still occuring, though since my original post I've noticed it is only happening with one supplier invoice. The document has not changed, this started happening after the recent software update, so the past document that did work and the current document that is not working is the same document. I have attached a copy of an example document for you.

     

    Kind regards

    Donna Thomas

    Wesley Hill Automotive Services

    • SamaraM's avatar
      SamaraM
      Former Staff
      2 years ago

      Hi Donna (wesleyhillautos)

       

      Thanks for sending that through. I'm not able to provide a timeframe for when it will be resolved, however, I have passed it on to be investigated by our development teams. 


      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • wesleyhillautos's avatar
        wesleyhillautos
        Contributing User
        2 years ago

        Hello just letttinng you know that the documents I was having trouble with are now pre-filling properly when uploading to the in-tray, since the most recent software update. Thank you for the help provided with this.

         

        Kind regards

        Donna Thomas

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