Forum Discussion

wesleyhillautos's avatar
wesleyhillautos
Contributing User
3 years ago

In-Tray document pre-fill OCR feature not working with some suppliers

Hi, I installed the lastest MYOB AccountRight update a few days ago (2022.9.0) and since the install some of the purchase invoices I upload using the in-tray are not pre-filling, when before they wou...
In-Tray
OCR
  • SamaraM's avatar
    SamaraM
    3 years ago

    Hi Donna (wesleyhillautos)

     

    Thanks for sending that through. I'm not able to provide a timeframe for when it will be resolved, however, I have passed it on to be investigated by our development teams. 


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

wesleyhillautos's avatar
wesleyhillautos
Contributing User

Hi Samara, thank you for your reply.

Yes this is still occuring, though since my original post I've noticed it is only happening with one supplier invoice. The document has not changed, this started happening after the recent software update, so the past document that did work and the current document that is not working is the same document. I have attached a copy of an example document for you.

 

Kind regards

Donna Thomas

Wesley Hill Automotive Services

SamaraM's avatar
SamaraM
Former Staff
3 years ago

Hi Donna (wesleyhillautos)

 

Thanks for sending that through. I'm not able to provide a timeframe for when it will be resolved, however, I have passed it on to be investigated by our development teams. 


If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • wesleyhillautos's avatar
    wesleyhillautos
    Contributing User
    2 years ago

    Hello just letttinng you know that the documents I was having trouble with are now pre-filling properly when uploading to the in-tray, since the most recent software update. Thank you for the help provided with this.

     

    Kind regards

    Donna Thomas

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.