Hi ArgoInt,
Thank you for your post, and we apologize for the delayed response.
We hope that the information provided by Gavin will assist you in addressing your issue. You may also refer to this Help article, Making inventory adjustments, which has detailed information to assist with this. If you have any further questions or need additional assistance, please don't hesitate to ask.
We want to extend our sincere appreciation to you gavin12345, for taking the time to provide such a detailed and insightful explanation in response to our user's concern. Thank you for your continuous support.
Cheers,
Princess
Hi Princess,
Gavin only confirmed what I already suspected, so it didn't actually help with a solution.
I don't know what "fixed" my issue as I had also lodged a support message since I suspected there was a bug in our company file. After MYOB crashed multiple times I ran a back up and logged out. When I logged back in the inventory count was showing the correct value. I never received any reply or acknowledgement from the support people which I don't think is acceptable.
Hi ArgoInt,
Thank you for your response.
I appreciate you taking the time to share your experience and feedback. I'm sorry to hear that the information provided doesn't resolve the issue. It's concerning to learn that MYOB crashed multiple times, leading you to take proactive steps such as running a backup and logging out. It seems that this has fixed and reset the system to correct the inventory value.
I sincerely apologize for any inconvenience caused by the lack of acknowledgement or response from our support team. I assure you that this is not the standard of service we aim to provide. We take your feedback seriously, and I will ensure that your experience is shared with our support team for further review and improvement.
If there's anything else I can assist you with, please don't hesitate to let me know. I'm happy to help in any way I can.
Cheers,
Princess
