Forum Discussion
Hello
I too have been having these very same issues for around 6 weeks now. I have items that were manufactured in 2021 showing as a negative inventory value back in 2016! I also have invoices where the COGS have been stripped out after the invoice was changed, thankfully they were easy to find but it is a nightmare for reporting. I have spent numerous hours on the phone, scripts run over the file to no avail and basically told to 'fix it with a journal entry'. This is not a fix as we still have reports from 2016 featuring items from 2021!! Finally a colleague who was experiencing the very same issues contacted me and he has persued MYOB relentlessly. Finally this morning he received an email confirming that they had identified an issue with AR 2022.1 that affects customers using inventory. The cost of goods are not being calculated when editing existing sales for inventory items when the current average cost of the item was $0.00. Apparently they have addressed the issue and resolved with AR 2022.2. They say they have also developed a solution for all the affected transactions in online files and these should be fixed by 1 April. It is puzzling why this information isn't being shared on this forum? Perhap MYOB can provide an update and share this information with all users?
- Leahdaz3 years agoExperienced Cover User
Thank you ChalkHill
Going of my records I believe we both experienced the issue in our company files around the same time. I am wondering if alot of people will start finding the error with end of quarter reporting upon us.
I have not been given any solution, or promise. I was simply told that like you to do a journal, which is impossible for locked previous financial periods, and to start a new file in June. As you have read in the feed, I am not accepting this as the solution.
I have been promissed by Tech Support that they will get back to me this afternoon and Komal_S has also mentioned that she will respond.Lets hope a solution can be found. Will post any additional feedback comments I receive. I can tag you if you like
- ChalkHill3 years agoExperienced Cover User
Thanks @ Leahdaz, it you could tag me in any response it would be appreciated. I have seen a copy of said email from MYOB confirming the inventory issue, so you would hope at some point soon MYOB would share it with everyone! And hopefully it actually works....I remain a little dubious about that.
- annbrinck3 years agoExperienced User
Morning
Re the email sent out 30th March We've identified an error with your cost of goods calculation
Has this been fixed or not? One of our inventory accounts was out by $50k so it would be great to get an update.
To be honest we've been having issues with our inventory since upgrading to AccountRight and this latest issue is forcing us to changing our software.
- Leahdaz3 years agoExperienced Cover User
Hi annbrinck
Thank you for your comment. I agree with you, my Inventory Reconciliation has not been the same since the Account Right 2019.2 Upgrade (downgrade in my opinion). Before the Upgrade all my accounts reconciled!! I put in a complaint at the time with MYOB and they managed to sort out most of the errors but not all and I was advised that I would have to run with slight reconciliations errors.
The errors that have appeared during February in my files are not acceptable!!! I have managed to speak to some MYOB team members and help them understand the is not OK, and if they can’t fix it I want it in writing.
I can keep you posted on if MYOB can fix the error. - Yanike_S3 years agoMYOB Moderator
Hi annbrinck
Thanks for your post. We have since addressed the issue and resolved it in AccountRight 2022.2. This release ensures future transactions are not affected by this regression and it is recommended that you upgrade your software to AccountRight 2022.2.
Our team has developed a solution for all affected transactions in affected online files. This fix will resolve and correct the $0.00 calculation and you do not need to take any further corrective action. This fix has been completed by Tuesday 29 March 2022.- ChalkHill3 years agoExperienced Cover User
Hi Yanike
We too have been experiencing these issues but still have invoices show $0.00 cogs. Do we need to advise you to have these fixed or will this happen automatically?
Thank you
Regards
Julie