Invoice email in AUD not foreign currency.
MYOB shows invoice summary in email in AUD when invoice is issued in foreign currency. Is there a way to correct this? I gather this happened in the latest upgrade we haven’t had this issue in the p...
Forum Discussion
Hi Ruth9,
Welcome to the Community Forum! To resolve the issue, you need to ensure that the currency is set for both the customer or supplier and the invoice or bill. Here are the steps:
Set the Customer/Supplier's Currency:
- Navigate to Card File > Customer/Supplier > Currency.
- Select the appropriate currency for the customer or supplier.
Set the Invoice/Bill's Currency:
- Go to Sales/Purchases > Invoice/Bill > Currency.
- Ensure the correct currency is selected for the invoice or bill.
For detailed instructions, you can visit the relevant help article Working with multiple currencies
If the issue persists, you can contact our support team for further assistance. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.
I hope this helps!
Regards,
Earl
Hi Earl,
We are having the same issue and clients are so angry with us. Tried to do what you wrote above and nothing changes.
Can you please provide a solution?
Thank youStefania
Hey StefaniaF,
Based on what you’ve described, this behaviour is expected with multicurrency. Even with the correct currency set on the card file, any new invoice will still default to AUD when it’s first created. This explains why earlier changes didn’t seem to apply. To resolve this, the currency needs to be updated directly on the invoice by adjusting it in the Service and Item layouts, as that’s what the invoice uses as its default. It’s also a good idea to check in Preferences that the I Deal in Multiple Currencies option is ticked so other currencies can be selected. Once that’s sorted, new invoices should come through with the correct currency.
Cheers,
Doreen
Hi Doreen,
I've already done all that from the invoice and preferences. No changes.
The problem is not the invoice PDF we send, because I found a way to amend our template as we require.
The issue is that MYOB creates an extra message in the body of the email and puts a link that we don't want there.
We have no control about this, so this is a problem you have to solve internally on the backend of the software.
What is going to be done about this?
Thank you
Stefania
