Hey Ryan
I agree with you.
The older app was much better but my frustration is for a different reason.
The Invoice APP on our Apple Devices syncs with our invoices but won’t sync with the customer cards in our AccountRight file.
And when I do create a new contact in the Invoice APP it duplicates the card in the AccountRight file.
Are you having this issue as well or is your app syncing with your customer cards?
I’ve been trying to get my issue resolved for 11 days now - our tradies can’t invoice on the job.
Disappointing because the app is promoted on the MYOB website as a tool to make invoicing and getting paid on the job easier.
Hoping they’ll do an update to fix this.
Cheers
Robyn
Our customers load up just right and I don't have any issues with syncing across devices, however I don't create new customers often and when I do I typically do it from my computer so I can't help you unfortunately Robyn. The app itself is a disaster if i'm brutally honest.
Hi Ryan
Ok - that’s great yours is syncing properly.
Thats mildly encouraging 🫣
I might recreate my User Access and login again and see if that works - but I’m not confident.
Would you mind sharing which version of MYOB you use on your computer?
I tend to agree with you and this new version is visually worse than the app they just pulled the plug on.
I think I had my customer syncing issue when we first started using the older app.
I’ve been a MYOB user for 28 years and love the desktop version, not fussed on the browser version I find it hard to navigate and I know what I’m doing.
On my other post one advisor suggested our staff use the browser version on their iPhone and iPad 🤦🏼♀️ honestly, I tried 👎🏻
Researching other options if I can’t get my issue fixed.
Thanks for your reply
Cheers
Robyn
Unfortunately I do use the browser on my computer, its just not easy as we want to be able to manage accounts on the go rather than having to whip out the computer every time or log in on our phone browsers. This customer syncing issue is pretty weird because there is no way this issue can only be exclusive to you… I’m terrible at computers frankly so I cant suggest much I’m afraid!
