Forum Discussion

NovGer13's avatar
NovGer13
2 months ago

Issue Converting Quotes to Invoice

I entered a quote on 04/11 as I always do and now I need to convert the quote to an invoice. I am able to click the "Invoice" icon but when I try to save the converted invoice I get an error: "We're ...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hey NovGer13,

 

There are two workarounds you can do to fix the error, "We’re sorry, but something has interrupted AccountRight and you’ll need to restart." You can refer to the steps below:

 

  • Convert the Quote to an Order and then to an Invoice: This method can help bypass the interruption error by changing the status of the quote step-by-step.
  • Unselect the Option in Preferences: Go to your preferences and unselect the option ‘Delete Quotes upon changing to and recording as an order or invoice’. Go to Setup > Preferences > Sales tab.

Make sure to check this link for more information.

 

Best regards,

Doreen

  • NovGer13's avatar
    NovGer13
    2 months ago

    Thanks Doreen for your reply. 

    Do you know if this will be a permanent issue? As I was always able to convert directly to an invoice and have the quote delete automatically in the past.

    Thanks again

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