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Richmond91's avatar
Richmond91
Experienced User
5 months ago

Large purchase order not converting to bill - 'an application ...timed out'

We often have large purchase orders which will not convert to a bills - error attached. We have similar instances where a sales order will not convert to an invoice. Sometimes, we can recreate it l...
Richmond91's avatar
Richmond91
Experienced User

Hi,

The issue is not going to be fixed by extending the timeout limit of AccountRight..  This error occurs quite frequently and at random.  Usually, if we ammend the qty by 0.1meter, it makes a difference and the order will convert to a Bill.  Then we go back in and correct the meterage and it is fine.

Same thing happened today and there was only ONE LINE in the PO so not a large purchase.

We have contacted MYOB and actually spoken with people but they never call us back even though they say they will look into it and call us back.  This has been happening for atleast 2 years and no one is able to solve our issue.

Genreve_S's avatar
Genreve_S
MYOB Moderator
4 months ago

Hi Richmond91, 

 

Thanks for the added information you provided.

 

I ran scripts to potentially cater for the errors you're experiencing. 

 

Let me know if the issue persists, and we'll investigate the cause further. 

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks,
Genreve

  • Richmond91's avatar
    Richmond91
    Experienced User
    4 months ago

    Hi,

    sorry to bother you again, but I noticed on Monday when I looked at the 'list' of items many SOH were unusual numbers ie rounded to 8 or 9 decimal points. I have noticed many items like this in the past.

    However, when you go into the item, the SOH was 'normal'.

    Today they are back to rounded numbers.  Could what you did have affected this?

    If not, do you know what the issue is incase it happens again? 

    The units are in metres so should not be more than 1 or 2 decimal points.

     

    Thanks,

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      4 months ago

      Hi Richmond91,

      Thanks for your post, and my apologies for the late response.

      I have executed an online script on your file to address this issue. If the problem persists, please contact our support team at account.myob.com, where you'll find our virtual assistant, MOCA. If MOCA is unable to resolve your query, you will be automatically directed to our live chat team for further assistance.


      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

       

      Regards,
      Earl

      • Richmond91's avatar
        Richmond91
        Experienced User
        4 months ago

        Hi Earl,

        Thanks for taking the time to assist, it seems to have worked and i was able to convert the order to an invoice.

        One other issue we seem to have is when we have 2 or more items of the same item number in one sale / purchase order.

        Sometimes (not all the time) Myob is not able to convert the order to an invoice.  To solve this issue we have to enter one line with the totals of all same items and delete the other lines.

        Any thoughts on how to fix this?  As mentioned above, we have contacted MYOB several times, they advised they would look into it but not got back to us.  Thanks,

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