Forum Discussion

SGW's avatar
SGW
Trusted Cover User
10 months ago
Solved

LEVEL A price change

  Does anyone know why my LEVEL A pricing would be greyed out and not changeable. It appears to be across all products. Is it a setting that has been inadvertently changed in our system? Than...
  • Doreen_P's avatar
    Doreen_P
    10 months ago

    Hello SGW,

     

    Since the prices isn't updating as expected and it's charging the amount for Level A customers, it's worth having the support team take a closer look. Best move is to reach out on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount, so they can check what's going on and help you get it sorted.

     

    Cheers,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
10 months ago

Hey SGW,

 

Thanks for the question— happy to clear that up. Level A pricing's actually the base selling price, which is why it's greyed out and can't be edited directly. If you need to change it, just use the Base Selling Price field instead— that's the one you'll want to tweak. You can also check this link for more info.

 

Cheers,

Doreen

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