SID1
2 years agoContributing User
Lost order
This has happened a few times now. Orders just vanish! This morning I converted a quote to an order. (fortunately this time I have a copy of the paperwork) No one has deleted it, but it has di...
Hi SID1
Depending on your settings, AccountRight may delete the original quote and/or give the sales order a new number. There are many bugs and issues with AccountRight but this isn't one I have ever experienced. Please check these settings and see if that might be the reason for the lost order.
The other thing to check is the date of the order / invoice. AccountRight may have used the date of the last order/invoice you edited or viewed as the date when the quote was converted.
Search the Community Forum for answers or find your topic and get the conversation started!
Find technical support and help for all MYOB products in our online help centre
Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.