SID1
2 years agoContributing User
Lost order
This has happened a few times now. Orders just vanish! This morning I converted a quote to an order. (fortunately this time I have a copy of the paperwork) No one has deleted it, but it has di...
Hi SID1
Depending on your settings, AccountRight may delete the original quote and/or give the sales order a new number. There are many bugs and issues with AccountRight but this isn't one I have ever experienced. Please check these settings and see if that might be the reason for the lost order.
Thank you
Yeah my settings are correct.
This is not a frequent occurance, but an occurance that shouldn't happen just the same.
Fortunately I printed a copy after converting it.
It is for todays date, but I still ran a search back dating and forward dating just in case.
I have checked all orders for this customer and it hasn't renumbered it either
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