SID1
2 years agoContributing User
Lost order
This has happened a few times now. Orders just vanish! This morning I converted a quote to an order. (fortunately this time I have a copy of the paperwork) No one has deleted it, but it has di...
Thank you
Yeah my settings are correct.
This is not a frequent occurance, but an occurance that shouldn't happen just the same.
Fortunately I printed a copy after converting it.
It is for todays date, but I still ran a search back dating and forward dating just in case.
I have checked all orders for this customer and it hasn't renumbered it either
Hi SID1,
Thanks for posting and welcome to the Community Forum.
I'm sorry to hear about your difficulties with the missing order. May I get you to check the Journal Security Audit to see if the transaction was deleted or altered by the system or any user?
We look forward to your response.
Thanks,
Genreve
Genreve_S wrote:Hi SID1,
Thanks for posting and welcome to the Community Forum.
I'm sorry to hear about your difficulties with the missing order. May I get you to check the Journal Security Audit to see if the transaction was deleted or altered by the system or any user?
We look forward to your response.
Thanks,Genreve
Thank you
we have just checked the journal. It does not show on it at all. Not as added, edited or deleted. In fact we had ZERO deletions in the last week.
Hi SID1,
Thank you for the response and thank you for checking the audit report.
I will send you a private message to collect more information regarding this to investigate.
In the meantime, feel free to post again in the forum if you require any other assistance.
Thanks,
Genreve
Genreve_S wrote:Hi SID1,
Thank you for the response and thank you for checking the audit report.
I will send you a private message to collect more information regarding this to investigate.
In the meantime, feel free to post again in the forum if you require any other assistance.
Thanks,
Genreve
Thank you
I have attempted to do so. I am not sure it went through as first it came up with some error about a HTML, then it said I have reached my limit for the day.
Without disclosing all our personal info, I did find the following
I have just found the invoice number that vanished in the security journal. It has now assigned it to a new order raised a couple of hours after the first one that vanished. The one that vanished was quoted on Friday. So the consecutive numbers are not even close.
The security journal shows multiple items on that new order, yet there is only one item on the new order.
Strange happenings indeed.
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