Forum Discussion

SID1's avatar
SID1
Contributing User
2 years ago

Lost order

This has happened a few times now.  Orders just vanish!   This morning I converted a quote to an order. (fortunately this time I have a copy of the paperwork) No one has deleted it, but it has di...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi SID1, 

 

Thanks for posting and welcome to the Community Forum. 

 

I'm sorry to hear about your difficulties with the missing order. May I get you to check the Journal Security Audit to see if the transaction was deleted or altered by the system or any user? 

 

We look forward to your response. 


Thanks,

Genreve

SID1's avatar
SID1
Contributing User
2 years ago
Genreve_S wrote:

Hi SID1, 

 

Thanks for posting and welcome to the Community Forum. 

 

I'm sorry to hear about your difficulties with the missing order. May I get you to check the Journal Security Audit to see if the transaction was deleted or altered by the system or any user? 

 

We look forward to your response. 


Thanks,

Genreve

Thank you

 

we have just checked the journal. It does not show on it at all. Not as added, edited or deleted. In fact we had ZERO deletions in the last week. 

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