I've been trying to allocate a credit entered in US$ to a bill in US$. It doesn't matter if I try and allocate when making a payment to the creditor or just try and allocate the credit against their bill
It just creates a purchase journal entry of nil value on the bill.
Hey GEB,
When a foreign currency credit doesn't behave, it usually needs a closer look in the file itself. You can reach out to our team so they can take a look into your file, check the setup and get that allocation behaving properly. Make sure to contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
Hi Doreen - I have no problem allocating US$ credits to US$ customers and in the past the same applied to US$ credits for US$ bills. Please get tech support to check as i thinks it's something that's occurred since the last update (2025.11)
Hi Doreen, further to my reply to you yesterday below, I found that if I partially allocated the US$ credit against the US$ bill it accepted the allocation. The outstanding bill was US$2450.00, the credit was US$2450.00. Allocation #1 US$1450.00, it would not allocate the remaining US$1000, once again creating a nil journal entry. So Allocation #2 US$999.99 which it accepted. I'm left with US$0.01 that wont allocate until someone addresses this obvious glitch in the last release
