Forum Discussion
Mike_James
3 years agoUltimate Partner
Hi mrsmac1 , speaking generally, the vendors of the invoicing program should be your first port of call.
Invoices are posted to AccountRight via the API. This process generates a trail of somewhat specialised information at both ends, ie in the vendor's system and at MYOB. This trail may or may not be stored in sufficient detail, but facilitates discussion between the vendor and MYOB as to what is going wrong.
You will start by providing examples of errors to the vendor, and go from there.