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Hettie's avatar
Hettie
Experienced Cover User
2 years ago

MYOB AccountRight Live and Ostendo ready to send batches

Hi,  For the past month I have had an issue with transferring batches from Ostendo to MYOB.  What could be causing the problem? Batches do not fail, they remain in 'Ready to send" phase in Ostendo.....
gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi Hettie 

 

Most likely cause is file size. Ostendo users tend to be high transaction volume users, so file grows fast. Once the AR2023 file hits a certain size, AR2023 struggles to process more data. Check the file size by creating a backup and restoring locally.  If size is over 2 GB I would recommend getting the file reduced by purging - search 'purge for myox'  - this has solved the issue for others. Or starting a new file.

 

Regards

Gavin

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