Forum Discussion

csteddy1's avatar
csteddy1
Experienced User
4 years ago

MYOB crashing when trying to edit or delete a specific invoice

Both the desktop version and the web version fail with "An unrecognised error occurred - unknown error code"
  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi csteddy1 

     

    Thanks for your post.

     

    Could you attach a screenshot of the transaction you are trying to edit or delete?

     

    Also, could you attach the diagnostic and error log (after trying to edit/delete the transaction in your desktop software). 

     

    I will then be able to investigate this further.

Yanike_S's avatar
Yanike_S
MYOB Staff

Hi csteddy1 

 

Thanks for your post.

 

Could you attach a screenshot of the transaction you are trying to edit or delete?

 

Also, could you attach the diagnostic and error log (after trying to edit/delete the transaction in your desktop software). 

 

I will then be able to investigate this further.

csteddy1's avatar
csteddy1
Experienced User
4 years ago

Problem no longer reproducible. That invoice can now be edited without generating an error.

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